Terms & Legal Notice
1. Publisher (legal notice)
pilae.cloud is published and operated by:
Pilae SA, a public limited company (société anonyme) under Swiss law
Rue de Bourg 27, 1003 Lausanne, Switzerland
Swiss business identification number (UID): CHE-419.492.386
Commercial register: CH-550.1.256.567-8, Registre du commerce du canton de Vaud
Contact: hello@pilae.cloud
This website is hosted by Pilae SA on its own infrastructure, on Pilae Cloud, in Switzerland.
2. The service
Pilae Cloud lets you deploy and operate curated open-source software in production. We package, harden and version-pin applications and keep them patched, scaled, backed up and monitored on infrastructure operated by Pilae SA, or on your own infrastructure where you choose to bring it. The service is intended for business and professional use.
3. Accounts
You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. You must be at least 18 years old and, if you accept these terms for a company, you confirm you have the authority to bind it.
4. Acceptable use
You agree not to use the service unlawfully, to infringe the rights of others, or to compromise its security or availability. In particular, you may not deploy content you are not authorised to run, distribute malware, send spam, run abusive crypto-mining, or consume resources in a way that degrades the service for other customers. We may suspend or restrict accounts that breach these terms, and will notify you when we do unless the law or the security of the platform prevents it.
5. Your data and content
The data and workloads you run on Pilae Cloud remain your exclusive property. You grant us only the limited rights needed to host, run and back them up on your behalf. You can export your data and terminate your account at any time. After termination, we keep your data available for export for 30 days, then delete it, subject to legal retention obligations. Our handling of personal data is described in our Privacy Policy; a Data Processing Agreement (DPA) is available on request.
6. Availability and support
We aim for high availability and offer service levels that depend on your plan, as set out in your order or service agreement. Except as expressly stated there, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including uninterrupted or error-free operation. Beta or preview features are provided without any service commitment and may change or be withdrawn at any time.
7. Fees and billing
Paid plans combine a platform fee with usage-based charges (compute, storage and egress), billed in the currency stated at sign-up. Charges are shown on your dashboard before invoicing. Unless stated otherwise, fees are exclusive of applicable taxes. We announce price changes at least 30 days in advance; they apply from your next billing cycle. We may suspend the service for accounts with overdue invoices after notice.
8. Intellectual property
The platform, its software and its trademarks are the property of Pilae SA. All content on this website (text, images, logos and graphic elements) is the property of Pilae SA or is used with authorisation, and may not be reproduced without consent. Open-source software offered through the platform remains subject to its own licences, which are listed alongside each application. If you send us feedback, we may use it to improve the service without obligation to you.
9. Liability
To the extent permitted by law, Pilae SA is not liable for indirect or consequential damage, loss of profit, or loss of data arising from the use of this website or the service, and its total liability is capped at the fees you paid in the 12 months preceding the event giving rise to the claim. Nothing in these terms excludes or limits liability for unlawful intent or gross negligence, or any other liability that cannot be excluded under Swiss law.
10. Termination
You can stop using the service and close your account at any time. We may terminate the agreement with 30 days' notice, or with immediate effect in case of a serious breach of these terms. Section 5 governs what happens to your data on termination.
11. Changes to these terms
We may update these terms from time to time. For material changes we will give you at least 30 days' notice by email or in the console. If you do not agree with the updated terms, you can terminate the agreement before they take effect; continued use after that date constitutes acceptance.
12. Governing law and jurisdiction
These terms are governed by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Any dispute arising from the use of the website or the service is subject to the exclusive jurisdiction of the competent courts of Lausanne, Switzerland, subject to any mandatory legal provisions that grant you a different forum.
Need our full terms of service, a master service agreement, or a data processing addendum? Email hello@pilae.cloud and we will send them over.